chat with gateway tech support

[HAULN-SS]

I broke my apps/drivers cd, and I thought I'd try to get them to send me a new one while at work - but i forgot to bring my serial number with me. They must have the worst DB ever if they cant run a query by name. How frustrating.

Gordon_GWPR294 joined the incident.

Gordon_GWPR294 says:
Welcome to Gateway Chat. My name and badge number are Gordon_GWPR294. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment.
Gordon_GWPR294 says:
Please verify the serial number of the computer or your Customer ID. The following site will help you locate the serial number on the computer itself.
Gordon_GWPR294 sent a link to Find Serial Number[http://support.gateway.com/s/misc/custid...gsu3.shtml]
Derek Cole says:
I dont have my serial number available - so I may have to provide you some information to look up the account
Gordon_GWPR294 says:
Can I also have your system model?
Derek Cole says:
its an M675XL
Derek Cole says:
I am at work - my notebook is at home - i cant get online there - because I formatted last night, and my CD has a crack in it, and can't be read
Derek Cole says:
so I cant install the network drivers or anything, for that matter
Gordon_GWPR294 says:
I would need to have the system serial number for me to pull out your system database and information.
Derek Cole says:
your database can't be queried by name, phone number or anything else?
Gordon_GWPR294 says:
Yes, Is that system register under your name?
Derek Cole says:
i think so - if not, it would be my mothers - Phyllis cole
Gordon_GWPR294 says:
Okay, Please hold.
Gordon_GWPR294 says:
Thanks for holding. There is no Phillis Cole registered under our database.
Derek Cole says:
phyllis
Gordon_GWPR294 says:
Yes.
Gordon_GWPR294 says:
I just queried Cole for me to pull out all last name.
Gordon_GWPR294 says:
Under Cole.
Gordon_GWPR294 says:
But none is listed.
Derek Cole says:
my name is not there either?
Gordon_GWPR294 says:
Yes, Not on the list also.
Derek Cole says:
well that's strange
Derek Cole says:
how about Donald - that would be my dad
Gordon_GWPR294 says:
I would suggest to have it ready next time you chat back.
Derek Cole says:
it would have to be under one of the three names
Gordon_GWPR294 says:
None also.
Derek Cole says:
Are you lieing to me? We've bought 3 computers from gateway, and I'm positive it's been looked up by name before.
Gordon_GWPR294 says:
Derek, Our database listed all last name under Cole.
Derek Cole says:
that's incredible.
Gordon_GWPR294 says:
Please have the serial number ready next time you chat back.
Derek Cole says:
I have designed lots of database' before, and written a lot of queries, and never had a problem finding something by name before.
Gordon_GWPR294 says:
So I can resolve your issue in no time.
Derek Cole says:
I'm sure. Ciao

[REED]

haha - that sounds like my most recent windows/ms experience. I reinstalled XP on my home machine, it asked if i wanted to register now online or wait. I chose to wait. I try to log on and it says I HAVE to register now. which wouldn't be a big deal except, I JUST REINSTALLED THE OS! so I have to set up my internet card, which I can't do until I log in to windows. a very nice catch 22 thank you microsoft. I won't even go into the debacle that was calling help support and trying to have the computer on the other end of the phone get my 900 character ID correct.

[Feersty]

That sucks Derek. What a useless representative.