The Itty Bitty NOVA VW Committee

[Senor_Taylor]

Update:

I reached out to VW on Twitter last week and my case was picked up by their customer care team. They did some investigation and have found that yes, the first dealer DID find my speaker was broken and I'm not crazy for complaining about it the last 5 or so times I've taken the car in. The dome light issue is still on the docket, but that's the update they have for me. I'll be speaking with them again on Wednesday after they talk to the Service managers.

My service advisor called me Friday but I was in a meeting and then never got around to calling him back, but he sounded pissed that I had filed a complaint. I'm pretty worried about my reputation at this dealer now. I wasn't aware that the customer care team would file it as a complaint against the dealer. I just wanted to complaint about how poor the build quality of the car itself is. While the local dealer hasn't given me the BEST service, it's not their fault the car is a hot pile of ass in the build quality department.

Oh well, we'll see how that goes.