The Itty Bitty NOVA VW Committee

[Senor_Taylor]

I'm going to call and pitch a fit, but I am getting tired of bringing it in for issues and being told they aren't issues. Or telling me they're ordering parts and either not doing it, or not ever telling me they came in.

Examples:
Took the car in for clutch squeak, speaker rattle, map light issues, and some other things. I was told these are all not issues. I doubled down on the speaker when I took it back later and they said they'd order a speaker. They never contacted me again, and I had moved to another dealer, so I gave up on that.

I checked with Stohlman as well and make a note of the speaker rattle and map light flicker almost every time I take it in and they claim they can't reproduce it even though the lights flicker like a fucking rave party whenever I leave work. I don't want to leave my car over night because they refuse to give me a loaner.

So this time around, I give up on those and tell them that my head unit is missing a column of pixels. It's so noticeable that it's a joke they would say this. Tyler got in my car without knowing and pointed it out within 15 seconds. The service advisor calls me and says they don't see an issue. I get mad and tell them I'll walk over there right away and show them. He immediately backs off and says they'll order a screen. I go to pick up my car and look at what the service advisor wrote and it says "CS screen is fading". Are you fucking serious? I didn't say anything even remotely close to that. I told him specifically " There is a vertical column of dead pixels an inch from the right side of the screen". I hate those guys.

So they never call me back about the screen. I had to ask the parts guy when I got the pads and he said it had been in. So now I'm scheduling yet another appointment and I'm going to raise a fit because I want the speaker and light issue fixed. I get in the car and turn the speakers up and point out the rattle to people and it's very obvious. However they refuse to let me demo anything. Why?