You know what really grinds my gears?!

[ScottyB]

So I get to be The Great Appeaser?

could you just be like, "no?"

alternatively here's your chance to either make great friends with the client and they'll come directly to you next time (and hopefully the commission that follows) or ask some major favors from Captain F!@#up from your other unit so they understand you're saving their ass only through your good graces and gentlemanly sense of honor.