03-08-2017, 12:30 PM
JPolen01 Wrote:*Work phone rings*Yes this, or when you are extremely clear and upfront with a client about what a service does and does not provide, they call you a month later demanding additional service that we agreed upon would NOT be a part of a contract together. And they want it for free, when in reality it would cost millions of dollars to purchase.
Me "Thank you for calling...how can I help you?"
Customer "Well we had an estimated lease for 12 months for this equipment and returned it at month 9 but were charged for a full year. What gives?"
Me "Well that is how our contracts work which is reflected by our terms and conditions. You agree to pay the full lease amount no matter when you return it. In return we provide pricing incentives for longer term deals."
Customer "Well because of this I will never do business with you again!"
Me "I'm sorry to hear that. This is standard practice throughout the industry so please be aware of that for future rentals with any company."
Customer "No it isn't. X company does not do this!"
Me "Goodbye and please never call me again"
Not my problem you didn't read the TWO page agreement. Also not a difficult concept to understand. If you rent something for 1 month the rate is extremely inflated. If you rent it for 12 the rate is drastically lower incentivizing you to rent it for longer.
:lol: :lol:
Posting in the banalist of threads since 2004
2017 Mazda CX-5 GT AWD Premium
Past: 2016 GMC Canyon All Terrain Crew Cab / 2010 Jaguar XFR / 2012 Acura RDX AWD Tech / 2008 Cadillac CTS / 2007 Acura TL-S / 1966 5.0 HO Mustang Coupe
2001 Lexus IS300 / 2004 2.8L big turbo WRX STI / 2004 Subaru WRX / A couple of old trucks
2017 Mazda CX-5 GT AWD Premium
Past: 2016 GMC Canyon All Terrain Crew Cab / 2010 Jaguar XFR / 2012 Acura RDX AWD Tech / 2008 Cadillac CTS / 2007 Acura TL-S / 1966 5.0 HO Mustang Coupe
2001 Lexus IS300 / 2004 2.8L big turbo WRX STI / 2004 Subaru WRX / A couple of old trucks