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Why do dealerships lose/destroy vehicle records?
#10
I'll start with Jack's just because it was pretty complete.... Jack, do these have any basis in first hand knowledge, or are these just your ideas? Not to be rude, but I really want to know the answer(s), not just some possibilities! (I can think of those myself). :wink:

-They don't want anything incriminating showing up
So throw away the incriminating ones? Or, better yet, don't lie to the customer?

-They'd trust a mechanic looking at it more
You're saying most buyers trust the dealer, whom they're buying from, to inspect the car and tell them it's "ok" rather than years of service history from multiple sources indicating the replacement of many parts that an inspection wouldn't discover? I would HOPE, that even a person of average IQ could understand than more information from more sources is better than less from only one.

-takes too long to deal with
Maybe my question wasn't clear, because some other people are also talking about "records" like in a computer or filing cabinets something. I'm talking about a folder of papers in the glovebox. Don't know how "leaving the papers in the glovebox" costs the dealer any time.

-people can fake that shit (then someone can claim false advertising)
This might be a concern in today's litigious society, but the dealer wouldn't be advertising anything. "Here's the peices of paper, that we cannot verify, that came from the previous owner. We didn't even look at them, because we trust our 11,000 point inspection more". I really don't think (really hope!) that they have any liability as they've made no claims.

-does that affect value?
If the records indicate the car is a lemon, or has a blown motor or something, yeah, it should affect value, and the dealer shouldn't have taken it. Otherwise, 95% of the time, at least to me, records increase the value, even if they're far from complete. I HOPE it's had a bunch of shit replaced already!


Ryan T Wrote:I asked the guys at the dealership I'm at now and they said they throw them away to try to get customers to continue to get service work done at the dealership they bought the car from. They don't want you to buy a car at A.B. motors and then give you a bunch of service receipts from C.D. motors stating the price they charge for service, what their services entail, etc.

Thanks for asking, that sounds more like it!
The only thing that stops a bad guy with a van is a good guy with a van
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