First New Vehicle Purchase and 1/2 Ton Truck Review

[D_Eclipse9916]

Closing out the sales process I can just say that dealers just make a new purchase a hassle.

I called the sales manager the week before the truck was to arrive and he just says "Well it may come in then it may not. I would bet on the week after that or later. Hopefully before Christmas". I have given you 2 calls in 3 months; and I was made to feel like I was hassling them. Each time a promise for follow up but never got one. Since there really wasn't anything I could do/need; I didn't follow up. It just made me feel like I was an unwanted customer.

Fast forward to the day it arrives according to the tracker. I haven't received any call or notice. I call around 12 oclock since I figured it had to be prepped. "Oh yeah ill check.....looks like it's here and will be ready by 2 oclock. Ill give you a call around then so you can pick up tonight." 2PM comes and goes. I am slammed at work so its not a huge deal; but yet another indicator of poor customer service. 3PM I call the dealership. "It's ready come and get it".

Arrive at 4PM with a 4 month old and 2.5 year old. This is a special order; they have all my information including copies of mine and my wife's drivers licenses beforehand. Yet they ask for these again... Wait a couple hours with me continuing to ask that it be expedited due to two small children. I think we leave around 7:30-8PM to sign all of 4-5 papers that could have been easily filled out ahead of time by the sales team. Luckily no financing or undercoating sales pitches. Still, what a waste of time.

Anyways, on to the truck! I took it for a drive while waiting for paperwork and cements that this was a fantastic decision. I was second guessing myself after a couple months determining if it was really worth it. The ride is fantastic, the seats are heaven, the tech is just right (okay maybe Sync is just a tad slow if I am being picky), the pedal feel is great, and the room for the kids in back is more than enough to get them through their growing years.


Eli couldn't contain his excitement.


After a week of ownership; it was worth it. Would I own one in NOVA? eh, it's probably better than my long bed diesel was but its still a big vehicle. But in Mooresville NC where my use case is family stuff, trips to the local state parks and bike trails 5 minutes away, trips to my rentals and house projects, and the closest parking garage is 30 miles away; this thing works. I love it more than any of my sports cars and my wife loves it because of the tech and cameras, and my kids get to come too.

The active shocks are insanity. The Raptor rides really nice but in sport mode stiffens up and has more steering feel and directness than any truck or even SUV; and I would debate many a sports car. At it's price point, you can find far more luxurious and quality craftsmanship if that's what matters to you. If you want fun and usability though (and need a pickup bed), I don't think there is anything that can touch this truck.