The Itty Bitty NOVA VW Committee

[.RJ]

Here's the deal on the surveys - they arent what you think they are. Everything about that survey is used to ding the service writer on their pay if every one is not '5 star', even if it has nothing to do with how the service writer is doing their job. The whole system of it is pretty fucked up, but it is what it is.

Either go to the dealership GM or take your business elsewhere and leave a review on yelp/google/etc.