09-13-2017, 09:11 PM
I think we had a cord cutting thread unless it was here but just came to say with my recent experience with FiOS, I would say avoid them at all costs. The field techs are super nice and helpful. The sales and tech support are a bunch of assholes who lie and bait and switch you into paying more.
I tried to order current triple play promotion with gig internet online (because that's the only way to get free install and other savings). Won't even let me select gig speed. Just 50/50. Use their chat box and a rep (broken English) builds the cart for me so I can get a price. All is well. Go out and compare some other options. Come back a few days later and pull up the saved cart and go to checkout, and the price was $111 before fees, $125 total but jumps to $131/$156 on the second to last page of checkout.
Ok, weird I think. Pull up chat and a new rep builds me a new cart and has me try checkout while still in chat. Same thing happens. He tries on his end and says same thing is happening. Says to call and place order the next day and tell them what's going on.
Call and try to place order. Sales rep (who was a rude ass) tells me it's a $90 install fee. I'm like no, I want to order online but your system is screwed up. I want free install. He just keeps repeating that he doesn't know what I'm doing wrong online but he can give me the correct price but I need to pay install. I tell him Verizon's own reps couldn't do it so it's not what I'm doing wrong and I don't want the service of this is what I have to deal with. He says that since I'll be getting a $250 wireless credit (part of promo) that it's basically still free. No that's not how this works and I'm almost positive they're going to not go back or that credit thing cause I still haven't seen a way to apply for it.
So we hang up. Just for the hell of it, the next night I try chat again. Explain the whole situation. Rep builds cart. Says to give it a try. Same thing happens but this time he says he can fix it after checkout. Go through with it and give him the order number and he'll fix it. I ask him several times if he's sure cause no on else offered this. He says not to worry And assures me it'll be taken care of. I do it, give him order number and he says he fixed it and I'll recieve a confirmation email within 24 hours. I request more info and he says I'll be able to save the chat after I close it and do the survey (which there was no option to save it) and he gives me a chat Id number which of course I find out days later doesn't show up in their system.
So I of course get no email and try following up pretty much every night with no success. Then they say they have to come setup the service before the bill shows up before any of them can even see it.
Service installed, works fine, leave for a few hours. Come back, turn on TV and the main box HDMI out is completely dead. Av works but no HDMI. Try tech support and they say (after all the questions like I'm an idiot, did you jiggle the plug) they'll send out a new box. When they ask if I'm satisfied, I say of course not. I've had the service for like 3 hours and now I don't have a box and it's Friday of a holiday weekend so it'll be Wednesday before I see another one. He says I can take it to FiOS store on other side of town. I say fine and besides the inconvenience it goes fine.
Try to get bill straightened out. Find out that the chat id is bogus and the rep has no way to recieve my screenshots but she put in a service order which is apparently all she can do and I'll hear back on it within 5 to 7 days. Think we're on day 7 and nothing yet. She does give me a $20 credit towards bill but the difference is closer to $30 and it's only a one time thing so I have a number to call if (basically when) I don't hear from them. I'll try that Friday but pretty much set on cancelling the service after that.
My FiOS on demand also wants to charge me for every TV show ever. Like even basic networks included in my package or old shows like law and order (also on channels on my package). Comcast never did this (maybe cause my dad had a better package but still). The FiOS menus are clunky and slow. And so many ads you have to disable. And they always change the guide to show all the channels ( I don't have) The new Xfinity menus are pretty nice actually and the new remotes are way better plus Netflix built in.
I don't notice that much faster internet to be honest. And the router has to go in the coat closet where the only Ethernet port is. The apartment is small so there is still decent signal but definitely not optimal.
I'd have switched already, but Comcast is slightly more expensive to get the actual channels we watch, like basically HGTV and one other, and I lose HBO and go down to 200mbps speed. Which I'd be fine with but for more money makes it less appealing. Of course, if they don't adjust my bill, then it's basically the same or FiOS is more so I'd cancel either way and live with Comcast.
End rant, vent.
TL;DR FiOS sucks balls. Is there a way to get HGTV and a few other channels on streaming devices? I'm learning we really only need internet anyways
Sent from my SM-G930V using Tapatalk
I tried to order current triple play promotion with gig internet online (because that's the only way to get free install and other savings). Won't even let me select gig speed. Just 50/50. Use their chat box and a rep (broken English) builds the cart for me so I can get a price. All is well. Go out and compare some other options. Come back a few days later and pull up the saved cart and go to checkout, and the price was $111 before fees, $125 total but jumps to $131/$156 on the second to last page of checkout.
Ok, weird I think. Pull up chat and a new rep builds me a new cart and has me try checkout while still in chat. Same thing happens. He tries on his end and says same thing is happening. Says to call and place order the next day and tell them what's going on.
Call and try to place order. Sales rep (who was a rude ass) tells me it's a $90 install fee. I'm like no, I want to order online but your system is screwed up. I want free install. He just keeps repeating that he doesn't know what I'm doing wrong online but he can give me the correct price but I need to pay install. I tell him Verizon's own reps couldn't do it so it's not what I'm doing wrong and I don't want the service of this is what I have to deal with. He says that since I'll be getting a $250 wireless credit (part of promo) that it's basically still free. No that's not how this works and I'm almost positive they're going to not go back or that credit thing cause I still haven't seen a way to apply for it.
So we hang up. Just for the hell of it, the next night I try chat again. Explain the whole situation. Rep builds cart. Says to give it a try. Same thing happens but this time he says he can fix it after checkout. Go through with it and give him the order number and he'll fix it. I ask him several times if he's sure cause no on else offered this. He says not to worry And assures me it'll be taken care of. I do it, give him order number and he says he fixed it and I'll recieve a confirmation email within 24 hours. I request more info and he says I'll be able to save the chat after I close it and do the survey (which there was no option to save it) and he gives me a chat Id number which of course I find out days later doesn't show up in their system.
So I of course get no email and try following up pretty much every night with no success. Then they say they have to come setup the service before the bill shows up before any of them can even see it.
Service installed, works fine, leave for a few hours. Come back, turn on TV and the main box HDMI out is completely dead. Av works but no HDMI. Try tech support and they say (after all the questions like I'm an idiot, did you jiggle the plug) they'll send out a new box. When they ask if I'm satisfied, I say of course not. I've had the service for like 3 hours and now I don't have a box and it's Friday of a holiday weekend so it'll be Wednesday before I see another one. He says I can take it to FiOS store on other side of town. I say fine and besides the inconvenience it goes fine.
Try to get bill straightened out. Find out that the chat id is bogus and the rep has no way to recieve my screenshots but she put in a service order which is apparently all she can do and I'll hear back on it within 5 to 7 days. Think we're on day 7 and nothing yet. She does give me a $20 credit towards bill but the difference is closer to $30 and it's only a one time thing so I have a number to call if (basically when) I don't hear from them. I'll try that Friday but pretty much set on cancelling the service after that.
My FiOS on demand also wants to charge me for every TV show ever. Like even basic networks included in my package or old shows like law and order (also on channels on my package). Comcast never did this (maybe cause my dad had a better package but still). The FiOS menus are clunky and slow. And so many ads you have to disable. And they always change the guide to show all the channels ( I don't have) The new Xfinity menus are pretty nice actually and the new remotes are way better plus Netflix built in.
I don't notice that much faster internet to be honest. And the router has to go in the coat closet where the only Ethernet port is. The apartment is small so there is still decent signal but definitely not optimal.
I'd have switched already, but Comcast is slightly more expensive to get the actual channels we watch, like basically HGTV and one other, and I lose HBO and go down to 200mbps speed. Which I'd be fine with but for more money makes it less appealing. Of course, if they don't adjust my bill, then it's basically the same or FiOS is more so I'd cancel either way and live with Comcast.
End rant, vent.
TL;DR FiOS sucks balls. Is there a way to get HGTV and a few other channels on streaming devices? I'm learning we really only need internet anyways
Sent from my SM-G930V using Tapatalk
2004 Honda S2000
2001 F-150 4X4 6" lift on 37" tires
2007 GSX-R 600
2008 SX-R 800
1992 (slammed by PO) 240sx Coupe (SOLD)
1999 BMW POS ///M3(SOLD)
1998 Honda Civic EX beater (SOLD)
2001 F-150 4X4 6" lift on 37" tires
2007 GSX-R 600
2008 SX-R 800
1992 (slammed by PO) 240sx Coupe (SOLD)
1999 BMW POS ///M3(SOLD)
1998 Honda Civic EX beater (SOLD)