08-19-2017, 11:30 AM
Welp after calling the prior dealership inquiring about where we were on our backordered parts a month later, it turns out they never ordered any parts at all. I asked to talk to the service manager, never got a call back so I blasted them on an online review. They asked me to private message my number to have someone call, I did and told them it was fine, then they message back and ask me to call the GM of the dealership. :lol: Nah I'm good homie, I'm done leaving messages for these peasants who can't conduct proper business.
So I drop it by another Mazda dealer (we've got 3 in the area to choose from) and so far the experience is night and day. They keep the car for a few days and tell me they can't replicate the popping sound from the suspension. I take a drive with the service director and instantly replicate it under a few different circumstances, so at least they know we aren't crazy. I've got a 2017 Mazda 6 rental so it isn't all that bad, but I'm not super confident they are going to figure out what it is. BTW driving low, slow 4 door sedans sucks....I don't know why people do it
I've got one more dealership I can hit if this one can't figure it out. I thought Mazda was supposed to be a leader in suspension stuff? Surprised this is an issue on a car with less than 5k miles
So I drop it by another Mazda dealer (we've got 3 in the area to choose from) and so far the experience is night and day. They keep the car for a few days and tell me they can't replicate the popping sound from the suspension. I take a drive with the service director and instantly replicate it under a few different circumstances, so at least they know we aren't crazy. I've got a 2017 Mazda 6 rental so it isn't all that bad, but I'm not super confident they are going to figure out what it is. BTW driving low, slow 4 door sedans sucks....I don't know why people do it
I've got one more dealership I can hit if this one can't figure it out. I thought Mazda was supposed to be a leader in suspension stuff? Surprised this is an issue on a car with less than 5k miles
Posting in the banalist of threads since 2004
2017 Mazda CX-5 GT AWD Premium
Past: 2016 GMC Canyon All Terrain Crew Cab / 2010 Jaguar XFR / 2012 Acura RDX AWD Tech / 2008 Cadillac CTS / 2007 Acura TL-S / 1966 5.0 HO Mustang Coupe
2001 Lexus IS300 / 2004 2.8L big turbo WRX STI / 2004 Subaru WRX / A couple of old trucks
2017 Mazda CX-5 GT AWD Premium
Past: 2016 GMC Canyon All Terrain Crew Cab / 2010 Jaguar XFR / 2012 Acura RDX AWD Tech / 2008 Cadillac CTS / 2007 Acura TL-S / 1966 5.0 HO Mustang Coupe
2001 Lexus IS300 / 2004 2.8L big turbo WRX STI / 2004 Subaru WRX / A couple of old trucks