02-07-2017, 10:21 AM
I'm about to test the customer service of Viridian. My green laser / flashlight / strobe combo I've had mounted on my XDM eats through the expensive batteries like a champion. On or off it doesn't matter...it's done it for a long time too I'm just now getting around to addressing it. So far I called their CS line and it routed me to a voicemail box which doesn't give me a lot of hope.
Edit: And that was easy. Got a human on the phone, no questions asked they are sending me a shipping label to send it back for a chipset upgrade. CS rep said with the upgrade the CR2 battery should last 6-12 months instead of like the 2 weeks I was experiencing. They have a 7 year warranty on these apparently but I have no proof of purchase because it's been forever, they gave 0 f's and said send it back. :thumbup:
Edit: And that was easy. Got a human on the phone, no questions asked they are sending me a shipping label to send it back for a chipset upgrade. CS rep said with the upgrade the CR2 battery should last 6-12 months instead of like the 2 weeks I was experiencing. They have a 7 year warranty on these apparently but I have no proof of purchase because it's been forever, they gave 0 f's and said send it back. :thumbup:
Posting in the banalist of threads since 2004
2017 Mazda CX-5 GT AWD Premium
Past: 2016 GMC Canyon All Terrain Crew Cab / 2010 Jaguar XFR / 2012 Acura RDX AWD Tech / 2008 Cadillac CTS / 2007 Acura TL-S / 1966 5.0 HO Mustang Coupe
2001 Lexus IS300 / 2004 2.8L big turbo WRX STI / 2004 Subaru WRX / A couple of old trucks
2017 Mazda CX-5 GT AWD Premium
Past: 2016 GMC Canyon All Terrain Crew Cab / 2010 Jaguar XFR / 2012 Acura RDX AWD Tech / 2008 Cadillac CTS / 2007 Acura TL-S / 1966 5.0 HO Mustang Coupe
2001 Lexus IS300 / 2004 2.8L big turbo WRX STI / 2004 Subaru WRX / A couple of old trucks