2006 BMW M3

[Jake]

Why wouldn't the warranty cover all work and hours necessary to perform the repair in question. If the exhaust has to come off and that takes x book hours as part of the larger job, it should all be covered.

Edit - it's like saying a piston ring failed but they will only cover install of the piston ring itself, not the removal of the engine, machine shop work necessary, etc....

Because the warranty company doesn't wanna play that way.

The job is rated at 2.5 hours, they only paid Gary 1.85 for it, and told him that they would not cover any shop time if he had to spend extra time battling the exhaust to get it off.

They also would not cover the diagnostic time (even though Gary phrased it as "he brought it in complaining of these two problems related to your coverage") so that was out of pocket. Gary said that Route 66 and some other warranty company (RMP?) are two of the hardest to deal with due to fine print that they really push back on.

Hence why he's willing to slap a whole driveshaft on it even if it doesn't need it, as a stick-it-to-them sort of thing.