11-28-2004, 12:50 AM
This really goes to the root of a much, much larger problem - the piss poor quality of service positions in this country, and something thats been pissing me off for a long time.
While we move away from a manufacturing economy towards a technical/functional/service economy, there really should be a bigger effort made by these companies to perform in the service arena. But they dont... and we're fucked.
As gerald put it, they made the sale at the cost of potentially losing a customer - or at minimum, they are going to eat a larger $$ amount than they would have given back with the mail in rebate.
I will admit it, that sometimes I do have high expectations, but when I've been paying $50/month for the past 2.5 years, you would think that they would be a bit more accomodating and honest with me - especially when I call customer service and get someone from Bangalore on the phone who refuses to deviate from their script because the company has discouraged thinking for themselves.
While we move away from a manufacturing economy towards a technical/functional/service economy, there really should be a bigger effort made by these companies to perform in the service arena. But they dont... and we're fucked.
As gerald put it, they made the sale at the cost of potentially losing a customer - or at minimum, they are going to eat a larger $$ amount than they would have given back with the mail in rebate.
I will admit it, that sometimes I do have high expectations, but when I've been paying $50/month for the past 2.5 years, you would think that they would be a bit more accomodating and honest with me - especially when I call customer service and get someone from Bangalore on the phone who refuses to deviate from their script because the company has discouraged thinking for themselves.