09-07-2011, 08:14 AM
I e-mailed the above to the dealership's owner. That got the service manager's attention.
They have apologized, are looking into why things went so wrong, and most importantly, what was actually performed on the car:
- regular service done
- shifter squeak unreproducible (i guess it was just an odd chance that it went away for a week)
- nozzle had to be ordered (i confirmed with two people that day that they had them in stock... it wasn't worth coming back for)
I reply to the service manager and owner thanking them and commending a couple people on their staff, but I get an automatic failure because the service manager's mailbox is over quota. Le sigh...
I will give them a 2nd chance, but only because they're much more conveniently located than anyone else.
They have apologized, are looking into why things went so wrong, and most importantly, what was actually performed on the car:
- regular service done
- shifter squeak unreproducible (i guess it was just an odd chance that it went away for a week)
- nozzle had to be ordered (i confirmed with two people that day that they had them in stock... it wasn't worth coming back for)
I reply to the service manager and owner thanking them and commending a couple people on their staff, but I get an automatic failure because the service manager's mailbox is over quota. Le sigh...
I will give them a 2nd chance, but only because they're much more conveniently located than anyone else.
I Am Mike
4 wheels: '01 RAV4 (Formerly '93 Civic CX, '01 S2000, '10 GTI, '09 A4 Avant)
2 wheels: '12 Surly Cross-Check Custom | '14 Trek Madone 2.1 105 | '17 Norco Threshold SL Force 1 | '17 Norco Revolver 9.2 FS | '18 BMC Roadmachine 02 Two | '19 Norco Search XR Steel (Formerly '97 Honda VFR750F, '05 Giant TCR 2, '15 WeThePeople Atlas 24, '10 Scott Scale 29er XT, '11 Cervelo R3 Rival, '12 Ridley X-Fire Red)
No longer onyachin.
4 wheels: '01 RAV4 (Formerly '93 Civic CX, '01 S2000, '10 GTI, '09 A4 Avant)
2 wheels: '12 Surly Cross-Check Custom | '14 Trek Madone 2.1 105 | '17 Norco Threshold SL Force 1 | '17 Norco Revolver 9.2 FS | '18 BMC Roadmachine 02 Two | '19 Norco Search XR Steel (Formerly '97 Honda VFR750F, '05 Giant TCR 2, '15 WeThePeople Atlas 24, '10 Scott Scale 29er XT, '11 Cervelo R3 Rival, '12 Ridley X-Fire Red)
No longer onyachin.