Your Apple Laptop - Attn: Jack

[Jake]

So the apple store in clarendon was out of ifones, I thought it would be pretty empty right when they open sunday morning and I could get someone to look at my ipod.

Wrong.

10 minutes after they opened and the place was packed and all 50 employees in the store are punch drunk on the apple . And they dont have any 'walk in' help. "Sir, you have to go online and make an appointment". whiskey tango foxtrot? Sorry, dont have any appointments today.

I understand the idea of making the appointments so you get a block of time and you dont have to wait, but during the time I was there, there were quite a few people that did not show up for their time spots. So why not leave those open for people that dont have appointments?

Fuck apple and their fucking ass backwards fucking service.

I did play with the ifone, and its pretty slick. Maybe i'll get one when the rush ends.

Thank you for at least understanding the concept of the appointment system. We get so many people all bent out of shape because the appointments "aren't convenient" for them. That's basically why they were implemented.

Regardless, if people weren't showing up for appointments, the concierge on duty (orange shirt) should have offered a standby appointment, where you basically fill in for the no-show. That's how we roll at Fair Oaks and it leads to (mostly) happy customers. Plus, our concierges are all trained on basic iPod diagnostic and service to determine whether you even NEED a bar appointment or not. I can't speak for Clarendon but that's how we do it. Sorry you had bad service.

Oh and Ginger... we would love to be able to give out system restore discs, but we don't have any in-store to give out. That's why we have you call AppleCare instead. Even the Genii who repair Macs don't use discs. They have portable hard drives with restore images on them. Sooo, it's not just a "oh, here's a disc, enjoy" sort of deal. I wish it was, though, because we get that phone call kinda frequently and always have to refer 'em to AppleCare.