08-23-2004, 06:21 PM
Quote:Needless to say, despite the trouble with the machine, and the heartburn of dealing with Apple Support - in the end I'm left feeling fairly impressed with Apple. In the end, they did the right thing, and kept a customer.
Not trying to be inflammatory, Im just genuinely curious, but why would you be impressed with the situation? You were given junk equipment 3 times, recieved rude customer service (from a company that bills itself as a "premium" brand)
and the only way you did get a satisfactory resolution is doing something that 99.9999% of normal people in your situation would not do (or know to do)
Apple would have been completely happy with your expensive laptop taking up freezer space next to your hungry man dinners.