11-16-2007, 11:36 PM
Hah, I was waiting for that picture to pop up.
Having worked at a dealership, I totally understand how it works. I had no problem paying a charge for the labor put in, I think the part that sent me over the edge was the way they billed it out. There are three seperate tags, one for the inspection, one for a "look over", and one for a diagnosis. The diagnosis was for items that I asked him that they didn't see when they were going over it themselves. I understand if it was a worn bushing or something, but a blinking airbag light should have caught their attention in the first place, not to mention it can't be blinking for a state inspection. The half hour of shop rate is more than reasonable in my opinion, considering the tech probably spent 10 minutes on the truck.
+1 on the truck drain plugs. I would love to hear their reasoning for that. I guess it's good to pop it off and look the gears over...
Having worked at a dealership, I totally understand how it works. I had no problem paying a charge for the labor put in, I think the part that sent me over the edge was the way they billed it out. There are three seperate tags, one for the inspection, one for a "look over", and one for a diagnosis. The diagnosis was for items that I asked him that they didn't see when they were going over it themselves. I understand if it was a worn bushing or something, but a blinking airbag light should have caught their attention in the first place, not to mention it can't be blinking for a state inspection. The half hour of shop rate is more than reasonable in my opinion, considering the tech probably spent 10 minutes on the truck.
+1 on the truck drain plugs. I would love to hear their reasoning for that. I guess it's good to pop it off and look the gears over...