05-18-2007, 09:39 AM
Maengelito Wrote:white_2kgt Wrote:I have 2 complete set of bilstein's from them. They are replacing at least one set for free (the bent set), but only b/c I was one of the first to bend them and send them in for inspection. I think they are going to charge for the other set. Which is understandable. Over the years I'm sure they've sold 1,000's of these struts. The fix they proposed isn't a cheap one, disassembly of the strut, cut ears off, clean housing, weld on new ears, clean, paint, re grease re-assemble. If they did that to every single strut they've sold they would be out of business.
thats cool that they are replacing the busted ones for free. i love good customer service stories
Yea, I just hope to have them back before Hyperfest. Right now they are stuck somewhere in Germany...