04-23-2007, 12:18 AM
Please tell me that someone else thinks this is lame.
So my 360 broke again tonight. Frozen screen and the whole 9... none of the red blinking lights of doom, but frozen screen when playing any game. I call up XBOX support and the lady tells me that my XBOX is out of warranty.. it expired at the end of March. I don't even bother to argue, I just ask right away for her manager. He gets on and I explain to him that:
1) I think it's lame that my XBOX was shipped back to me in January after it broke the first time, and now three months later it's broken again
2) Now I'm being told that my warranty period is up, and the new 360 that was sent to me is only covered until the end of the warranty on the old original broken one.
The first chick tried to tell me that it would cost me $140 to have Microsoft fix it, and this manager told me he could give me a 50% discount on that. The refurbished 360 that would be sent to me would have a new one year warranty. So now, essentially I'm spending $70 on a new one year warranty and an XBOX that will probably break down again.
Does anyone else think that's fucked up? Basically the refurbished unit you get back is only warranted until the end of your original warranty or for 90 days, whichever is longer. I asked the guy if I should write a complaint letter to Microsoft and if that might help them change the policy, he told me nobody will read it. I laughed and told him that my uncle was one of the head lawyers for Microsoft and that if I wanted someone to read my letter, I'd have him hand deliver it to Bill Gates :lol: He probably didn't believe me or care, but it's no bluff... you can literally see where Gates' house is from my uncle's =P All those rich bastards live together in Mercer Island.
So my 360 broke again tonight. Frozen screen and the whole 9... none of the red blinking lights of doom, but frozen screen when playing any game. I call up XBOX support and the lady tells me that my XBOX is out of warranty.. it expired at the end of March. I don't even bother to argue, I just ask right away for her manager. He gets on and I explain to him that:
1) I think it's lame that my XBOX was shipped back to me in January after it broke the first time, and now three months later it's broken again
2) Now I'm being told that my warranty period is up, and the new 360 that was sent to me is only covered until the end of the warranty on the old original broken one.
The first chick tried to tell me that it would cost me $140 to have Microsoft fix it, and this manager told me he could give me a 50% discount on that. The refurbished 360 that would be sent to me would have a new one year warranty. So now, essentially I'm spending $70 on a new one year warranty and an XBOX that will probably break down again.
Does anyone else think that's fucked up? Basically the refurbished unit you get back is only warranted until the end of your original warranty or for 90 days, whichever is longer. I asked the guy if I should write a complaint letter to Microsoft and if that might help them change the policy, he told me nobody will read it. I laughed and told him that my uncle was one of the head lawyers for Microsoft and that if I wanted someone to read my letter, I'd have him hand deliver it to Bill Gates :lol: He probably didn't believe me or care, but it's no bluff... you can literally see where Gates' house is from my uncle's =P All those rich bastards live together in Mercer Island.
Posting in the banalist of threads since 2004
2017 Mazda CX-5 GT AWD Premium
Past: 2016 GMC Canyon All Terrain Crew Cab / 2010 Jaguar XFR / 2012 Acura RDX AWD Tech / 2008 Cadillac CTS / 2007 Acura TL-S / 1966 5.0 HO Mustang Coupe
2001 Lexus IS300 / 2004 2.8L big turbo WRX STI / 2004 Subaru WRX / A couple of old trucks
2017 Mazda CX-5 GT AWD Premium
Past: 2016 GMC Canyon All Terrain Crew Cab / 2010 Jaguar XFR / 2012 Acura RDX AWD Tech / 2008 Cadillac CTS / 2007 Acura TL-S / 1966 5.0 HO Mustang Coupe
2001 Lexus IS300 / 2004 2.8L big turbo WRX STI / 2004 Subaru WRX / A couple of old trucks