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!!!! - WRXtranceformed - 10-10-2006
My F'ing computer just died! I was completely fucked up and got on the phone with Dell support for like half an hour... and apparently my hard drive connection cable to the motherboard is fucked... or the hard drive itself is fucked. So gay! I have to use my broth3rs old computer now =(
Any ideas? I can't even start up windows now.
- ViPER1313 - 10-10-2006
My friend Ben Dover might be able to help you out.
Sucks man, time for a new HD......cables dont fail. Does the computer start at all?
- WRXtranceformed - 10-10-2006
It starts, but it won't boot up Windows.... do you think I lost the entire hard drive? That would really suck, consider the gigs and gigs of mp3s that are on it..... I guess I could find out if I plugged the HD into this computer.
- ViPER1313 - 10-10-2006
You might have just lost part of the drive or you might have lost all of it - there is no way of telling until you plug it into another computer. If it is a Dell, hit F12 repeatedly as the computer is starting up and go into the diags. Run a HD diagnostic test to see what the deal is.
- PDenbigh - 10-10-2006
Bring it to WildWires on Neff Ave. 370 Neff Ave, Suite D. They can do a full diagnostic, if the HD died they can most likely recover your data, they're the only JMU Helpdesk vendor, etc. They are good. 540-437-7373.
Peter
- .RJ - 10-10-2006
Nice plug
- Nis01 - 10-10-2006
I had my motherboard and HD go out on my old computer but luckily they were covered under warranty at the time. Seems to me a lot of Dell HDs just randomly die. :? Have seen it happen to quite a few of my friends as well.
- JackoliciousLegs - 10-10-2006
Dells use bargain bin parts. What do you expect. You get what you pay for.
If you want a decent computer in the future, go with a brand that has good support and most importantly, uses good parts. For laptops, its obvious. Go IBM or Apple. For desktops, Alienware (who knows now that they're owned by Dell) and Apple make reliable systems and support them well. PC World found that standouts in the desktop realm are harder to find however. Small PC manufacturers that use good parts generally offer the best overall machines.
The advantage to buying a Dell PC is that you know you're getting the best deal. (NEVER EVER EVER buy an HP or Compaq... EVER) You won't find anything cheaper because nobody but dell can buy in such massive quantities from manufacturers. You know that you're using decent parts for a great price. If you can handle the occasional shitstorm like the one you're experiencing, it's worth it. Buy a Dell and a backup solution, and have at it. If you're not interested in that, shell out the extra cash for something that's not targetted at the low-end consumer market.
Also... one more thing and I'm done... stay away from revision A hardware. It's the most expensive and most unreliable. Ok, schpiel over.
- .RJ - 10-10-2006
JackoliciousLegs Wrote:Dells use bargain bin parts. What do you expect. You get what you pay for.
Usually when you configure your new laptop/destkop/etc you can specify upgraded bits in the package... i've always done that.
- JackoliciousLegs - 10-10-2006
Their motherboards are still pseudo proprietary and although they do give you upgrade options, it's very rarely for system components. Like, they'll give you the option to upgrade the graphics card or processor, but they won't give you the option to select a motherboard with a nice SATA controller. They let you select the parts that people will know they need.
In general, I've had really good luck buying parts and building my own PCs. I haven't done it in... oh.. 2 years, but it's a good option for desktops.
- WRXtranceformed - 10-11-2006
I mean I've owned this PC for a long ass time... like I think 4 years... so it was a matter of time before it died.
I'll try plugging the HD into this computer tomorrow and see what happens.
- ViPER1313 - 10-11-2006
Just run the dell diags - it will tell you whats up. If the HD is really dead it will fail the DST test at the very beginning.
- Feersty - 10-11-2006
WRXtranceformed Wrote:I mean I've owned this PC for a long ass time... like I think 4 years... so it was a matter of time before it died.
I'll try plugging the HD into this computer tomorrow and see what happens.
I have had my desktop for 5 years and it is most definitely getting close to the end of its functional life.
- WRXtranceformed - 10-11-2006
ViPER1313 Wrote:Just run the dell diags - it will tell you whats up. If the HD is really dead it will fail the DST test at the very beginning.I tried that with the service tech. Although I was really really drunk, I seem to remember it saying that it couldn't communicate with the HD. So the tech thought it could have either been the HD itself or the cable that connects it to the motherboard.
- HAULN-SS - 10-11-2006
I have a PC that still works dating back to 1997. 233mhz...blazin!
gateway made them good back then I guess
- Evan - 10-11-2006
4 years is about average lifespan for a HDD
for $50 you can be up and running again with no sweat
- Maengelito - 10-11-2006
heres the transcript of the dell online customer service that my friend recently had to endure. its long, but there's some really hilarious stuff in here if you have the patience to read it. i've removed some of the more sensitive info:
10:32:52 AM System Welcome Remey **** ...
10:32:52 AM System Connecting to server. Please wait...
10:32:52 AM System Thank you for using Dell Chat, a representative will be with you soon.
10:32:52 AM System Your chat session will begin shortly.
10:32:53 AM System You are now being connected to an agent. Thank you for using Dell Chat
10:32:53 AM System Connected with Vinay S
10:33:16 AM Vinay S At the end of this interaction you may be offered the opportunity to provide me with feedback through a survey in the top portion of this browser.
10:33:17 AM Vinay S Please do not close the window until you have had a chance to provide feedback. You may rate this interaction on a scale of 1 to 9 (1 being worst and 9 being best). I appreciate your feedback.
10:33:18 AM Vinay S Thank you for contacting Dell Consumer Customer Care Chat. My name Vinay. How may I assist you today?
10:33:29 AM Vinay S Hi Remey, good morning.
10:33:32 AM Vinay S How are you doing today?
10:33:39 AM You I just got an email
10:33:48 AM You Saying my order is being delayed
10:34:06 AM You I originally ordered on 9/13/06
10:34:29 AM You My order was mysteriously cancelled. I called and nobody knew why. I re-ordered the same computer.
10:34:47 AM You It was supposed to be shipped by today
10:34:51 AM Vinay S To assist you better on this issue, may I have your order number please?
10:35:22 AM You I have been in contact w/ Dell trying to see if the order was going okay, and was assured it was "perfect" by Dell Customer Care.
10:35:25 AM You ****
10:35:40 AM You I just received an email saying the order is being delayed
10:35:52 AM You and may not ship until 10/20/06.
10:36:18 AM You which really means nothing, since Dell may just as well not meet that estimate either.
10:36:33 AM Vinay S Thank you for the information.
10:36:36 AM Vinay S For security purposes, could you please verify the billing name, address,E-mail address and telephone number listed on the account?
10:37:20 AM You ****
10:37:39 AM Vinay S Thank you for verifying your billing information.
10:38:26 AM You No problem, I've done it 5 times since ordering this computer.
10:39:12 AM You Let's figure out how to get me a computer, because this is getting ridiculous. I've been patient up until this point, but I knew (even if Dell Customer Care wouldn't say) that this was going to happen.
10:40:17 AM Vinay S Remey, I have researched on your order its some parts of the computer is back ordered.
10:41:20 AM You Wow, that is totally information Customer Care could have given me before today. I am so happy.
10:41:29 AM You What does that mean?
10:42:17 AM You What is the timetable?
10:42:48 AM Vinay S Remey, chasses and the optical drive of the computer is backordered.
10:43:38 AM You Ah...nobody at Dell knew they were going to need chasses for these orders.
10:43:48 AM You Again, what's the timetable?
10:43:59 AM You Since nobody seemed to want to tell me before.
10:44:54 AM You Vinay, see if you can get on the phone and locate some chasses and an optical drive. I imagine there are some laying around somewhere.
10:45:11 AM You I mean, it's a company that makes computers.
10:45:42 AM You Let's get this done. I'm not getting off here w/o an assurance there is a computer in the mail.
10:46:05 AM Vinay S As a mail order rule company we can only provide the estimated ship date only, your order **** is estimated to ship out on Friday, October 20, 2006 .
10:46:24 AM Vinay S And order **** on Friday, October 6, 2006.
10:47:33 AM You I don't abide by stupid rules, so you're going to have to be more specific. I need the computer to be sent out today.
10:48:11 AM You 10/6 for the wireless internet adapter? Wow, I can't wait to enjoy that before the rest of the computer arrives. Christmas come early.
10:48:28 AM Vinay S Remey, I am apologize there is no way that we can ship the computer today.
10:48:46 AM You Then find another computer and ship it, Vinay.
10:48:59 AM You Bump me up to the next highest system.
10:49:20 AM You It's not possible there are no computers at Dell.
10:49:33 AM You What kind of computer are you typing on now? I'll take that one.
10:49:33 AM Vinay S Remey, if you wish I can assist you in transferring the chat to our sales department and they will let you know which computer will ship out earlier.
10:50:11 AM You I'm not interested in earlier, I am interested in today.
10:50:20 AM Vinay S I wish I was able to give the computer which I am using.
10:50:57 AM Vinay S I am sorry, I do not have the information on the order which will ship out today.
10:51:03 AM You And they'd probably give me the same "estimate" you are giving me which, after today, means absolutely nothing.
10:51:38 AM You Yeah, send me to someone else. Not sales.
10:51:46 AM You Send me to someone who can make this happen.
10:52:42 AM Vinay S Remey, If there was something that could have been down I would have definitely done that to save the sale.
10:53:50 AM You You'll have to forgive me for having no faith in Dell Customer Care at this point, Vinay. Nothing personal.
10:54:24 AM You I've purchased from Dell many times in the past. I'm furious Dell knew of this backorder in my previous calls and did not inform me of it.
10:55:15 AM You I don't want to curse, but that's just a bunch of....something you step in at a rodeo.
10:55:56 AM Vinay S Remey, I understand that you are upset over the situation. I would appreciate your understanding.
10:57:11 AM You I understand completely. I understand Dell's quality is deteriorating. Is there somebody you can forward me to, Vinay?
10:58:40 AM Vinay S Please give me a minute let me transfer the chat to my supervisor.
10:58:59 AM You Thank you, Vinay.
11:01:32 AM Vinay S This is taking a little longer than expected time. Please bear with me for a couple of minutes more.
11:02:06 AM You No problem. I realize the minute was only an estimate.
11:04:22 AM System You are being transferred to another Agent. Please stand by...
11:04:22 AM System Vinay S has left this session!
11:04:28 AM System You are now being connected to an agent. Thank you for using Dell Chat
11:04:28 AM System Connected with Sup Veena Mukundan
11:04:43 AM Sup Veena Mukundan Hi Remey....
11:04:48 AM Sup Veena Mukundan This is Veena...
11:04:52 AM Sup Veena Mukundan I am Vinay's manager...
11:04:52 AM You Sup Sup!
11:05:04 AM Sup Veena Mukundan Please allow me 3 mintues to review your interaction with Vinay
11:05:09 AM You How are you?
11:05:21 AM You No problem, take your time.
11:06:36 AM Sup Veena Mukundan I am doing fine Remey...How are you doing?
11:06:56 AM You Could be better, I'll be honest.
11:10:17 AM Sup Veena Mukundan Remey..I see the estimated delivery date is Oct 20th ...
11:10:45 AM You I see that too.
11:10:59 AM Sup Veena Mukundan I understand that this has not met upto your expectation..
11:11:08 AM You But the last estimated delivery date was today.
11:11:58 AM You So let's get me a computer, Veena. Let's figure it out.
11:12:28 AM Sup Veena Mukundan I wish i can expedite the order for you...
11:13:01 AM You You don't have to expedite. Just find me a computer and send it.
11:13:02 AM Sup Veena Mukundan But unfortunately Remey, I am afraid that there is little that can be done to expedite the order
11:13:09 AM You With the same specifications or better.
11:13:13 AM You And send it today.
11:13:34 AM You There's always something that can be done, Veena.
11:13:52 AM You So let's figure it out, because I'm not going anywhere until we do.
11:14:55 AM You Because I sure as heck am not going to wait until October 20 when I get another email saying "Oops! Your order is delayed again! The new estimated ship date in February 3, 2032."
11:15:00 AM Sup Veena Mukundan Here is the challenge Remey...
11:15:13 AM You Lay it one me.
11:15:22 AM Sup Veena Mukundan When we process an order , you would get an estimated shipping date
11:16:52 AM You Okay
11:16:53 AM Sup Veena Mukundan But we would not have an up dte on the parts availibility then
11:17:55 AM You Well, we know the parts that are needed, correct?
11:18:22 AM You Why don't you get on the phone for me, Veena, and figure out when those are arriving?
11:19:15 AM Sup Veena Mukundan Remey...to set the correct expectation...
11:19:50 AM Sup Veena Mukundan I am afraid , we will have to wait until Oct 20th as unfortunatley we do not have any option to expedite...
11:19:57 AM You As opposed to giving me some random and arbitrary "estimated shipping date" which, we've determined, means nothing.
11:20:31 AM You I didn't follow that comment. The parts are arriving on 10/20?
11:20:51 AM Sup Veena Mukundan No Remey...the estimated shipping date shows that it is Oct 20th
11:21:04 AM You Veena, tell me this, what happens when my computer doesn't ship on 10/20?
11:22:37 AM Sup Veena Mukundan Honestly , we have seen many orders shipping well before the shipping estimated date...but if there is a challenge in parts avaibility then we will not have an update ...I can email you the status
11:24:36 AM You Great for those other orders, Veena, but that's clearly not the case w/ my order. How can there not be an update? I have an estimated ship date! That had to be determined somehow, correct? Was it determined by lead times? Or by a 31-sided die?
11:26:38 AM Sup Veena Mukundan The back ordering date was updated later... since the parts were not availble during production the estimated date was changed to Oct 20th
11:26:58 AM Sup Veena Mukundan The lead time would be considered when the order is placed....
11:27:30 AM Sup Veena Mukundan But if we do have unexpected increase in the order volume then there are possibility of parts unavailability
11:28:27 AM Sup Veena Mukundan we would notify the customer about the delay...
11:28:52 AM You I was just notified today, the estimated ship date.
11:29:02 AM Sup Veena Mukundan I understand Remey, that i am not giving you an positive answer
11:29:04 AM You Not two days ago when I spoke w/ Customer Care.
11:29:43 AM You Veena, let's change that. Lets find the positive answer. I know it's somewhere.
11:30:12 AM Sup Veena Mukundan But please understand that if there was an option to expedite , we would have done that in the begginning itself
11:31:26 AM You This is off the topic, but I'm sure there's some sort of monetary discount involved with this delay, correct?
11:32:22 AM Sup Veena Mukundan Remey, I see that you have been an excellent customer with us..
11:32:32 AM Sup Veena Mukundan and though i cannot expedite the order for you...
11:33:39 AM Sup Veena Mukundan as per the concession policy , I can process a $75 coupon for you which can be emailed to you in the next 24-48 business hours
11:34:03 AM You What does that mean?
11:34:19 AM Sup Veena Mukundan I will process a $75 coupon for you
11:34:33 AM Sup Veena Mukundan the coupon code will be emailed to you in the next 24-48 business hours
11:34:36 AM You On the current order?
11:34:53 AM Sup Veena Mukundan no Remey...you can use the coupon to place future online orders
11:35:17 AM You You can't hear me, but I laughed a lot.
11:35:48 AM You I don't think Dell is going to have to worry about any future orders from me if this isn't rectified today.
11:36:21 AM You Is there somebody I can speak with that can help me out?
11:36:47 AM You I feel like I've hit a wall, and for no good reason.
11:36:49 AM Sup Veena Mukundan Remey...if you could tell me what you are looking at , I can check if we can process the same
11:37:26 AM You What computer I'm looking at?
11:37:49 AM Sup Veena Mukundan no Remey..what kind of discount you are looking at....
11:38:10 AM Sup Veena Mukundan as the order delivery date unfrotunatley cannot be expedited
11:38:26 AM You I was talking about the current order. I don't want a future coupon.
11:38:42 AM Sup Veena Mukundan I understand..Remey...
11:39:04 AM Sup Veena Mukundan What kind of discount are you looking at ....?
11:40:14 AM You I just assumed Dell would take $500 off for the delay, seeing as this has been an unconscionable situation with my first order being cancelled and customer care not notifying me of a delay when I specifically asked about them.
11:41:48 AM Sup Veena Mukundan Sorry Remey.....as per the concession policy we cannot process your request...I can process a $75 coupon for you or alternatively a $50 credit....
11:42:26 AM You Alright, then let's just get me a computer shipped today then.
11:43:28 AM Sup Veena Mukundan The system can only be approximately shipped by Oct 20th
11:43:30 AM You Same specifications, if not better
11:44:00 AM You Who's Abbot and who's Costello? Who can I speak with to get this done, Veena?
11:44:32 AM You I have the number for Dell Investor Relations in my brokerage account. Should I call that?
11:45:27 AM Sup Veena Mukundan We all follow the same process Remey, hence you would get the same information from a higher authority. I can arrange a call back from a representative from the corporate team in the next 24-48 business hours. Please let me know your convenient timings
11:47:13 AM You Yes, have somebody call me today. I would love to talk to somebody.
11:47:48 AM Sup Veena Mukundan Remey..I cannot assure you the call back will be done today ...
11:48:12 AM You I want to cry.
11:48:17 AM You I really want to cry.
11:48:23 AM You Please guarantee something.
11:49:11 AM You Is that too much to ask? I feel like the sun rising tomorrow is merely an approximate "estimate" at this point.
11:49:34 AM You I want to go check weather.com
11:49:34 AM Sup Veena Mukundan Remey, I will leave a note when i email the representative from corporate team and request a call back today itself.
11:49:46 AM You To see if they can guarantee the sun will rise.
11:50:04 AM You but I can't since I don't have a computer.
11:50:09 AM Sup Veena Mukundan But the normal time frame that we give customers is 24-48 business hours
11:50:17 AM You WOOHOO!!!!
11:50:23 AM You THE DAY IS MINE!
11:50:59 AM You Thank you for shattering the usual time frame. You've thrown caution to the wind and, for that, I am forever grateful.
11:51:55 AM You Will they be able to help me have a computer sent today?
11:52:10 AM Sup Veena Mukundan Remey...i did mention that we all follow the same process
11:52:25 AM Sup Veena Mukundan Hence you would get the same information about your order
11:52:35 AM Sup Veena Mukundan If we were able to expedite it
11:52:46 AM Sup Veena Mukundan The I would have done it for you ..
11:52:55 AM Sup Veena Mukundan But unfortunately we do not have an option
11:53:01 AM You Call me a dreamer, but if the fate of the world hinged on locating a chassis for my computer, something tells me we'd be able to find one.
11:53:41 AM You So I'm confident there is somebody in the company, short of Mr. Dell himself, that can get this done.
11:54:18 AM Sup Veena Mukundan But since you wanted to speak to somebody above me, I will arrange a representative from the corporate team to call you
11:55:04 AM You I am bordering incontinence in anticipation.
11:55:25 AM You Thank you for the help Veena. It's unfortunate we couldn't get this done right here.
11:57:01 AM Sup Veena Mukundan The case # for our interaction is ****
11:57:31 AM Sup Veena Mukundan I will raise a request for a call back...
11:57:33 AM Sup Veena Mukundan Is there anything else I can assist you with?
11:58:10 AM You Nope.
11:58:19 AM Sup Veena Mukundan Thank you for visiting Dell Consumer Customer Service online chat and allowing me the opportunity to assist you. I have included your case # **** to reference our interaction today. Please keep this on file; it will assist you when contacting Dell Inc in the future. Also, feel free to visit us again at support.dell.com.
11:59:13 AM You Will do.
11:59:50 AM Sup Veena Mukundan Remey..You can expect a call back and if you do not have other queries you may end the session..
12:00:17 PM You Can you give them my cell phone number?
12:00:22 PM Sup Veena Mukundan sure..
12:00:37 PM Sup Veena Mukundan the number listed on the account is ****
12:00:57 PM You **** is my cell
12:01:13 PM Sup Veena Mukundan okay thanks...i have made a note of the number..
12:01:15 PM You tell them to call that...this way I will not miss their call.
12:01:30 PM Sup Veena Mukundan and any preferred timings to call you back ?
12:02:09 PM You Whenever they can. I will wake up in the middle of the night to talk about this. I want to get it done.
12:02:41 PM You I'm done. Have them call me. Peace.
- CaptainHenreh - 10-11-2006
So what happened?
- .RJ - 10-11-2006
Sounds like SOP for overseas customer support.
Resoultion = none, lots of time wasted.
- Maengelito - 10-11-2006
.RJ Wrote:Sounds like SOP for overseas customer support.
Resoultion = none, lots of time wasted.
remey ended up getting his computer last week i think. he got a free upgrade to a better video card and a bigger flat panel monitor. back on topic, dell = teh suck.